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Tokenize Crypto Trading App - Malaysia (Beta)

latest release: 1.15.2 ( 23rd June 2021 ) last analysed  30th October 2021 Custodial: The provider holds the keys Not functioning anymore
2.6 ★★★★★
137 ratings
10 thousand
26th November 2020

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Do your own research!

Try out searching for "lost bitcoins", "stole my money" or "scammers" together with the wallet's name, even if you think the wallet is generally trustworthy. For all the bigger wallets you will find accusations. Make sure you understand why they were made and if you are comfortable with the provider's reaction.

If you find something we should include, you can create an issue or edit this analysis yourself and create a merge request for your changes.

The Analysis 

Update 2021-10-19: This app is no more.

Note: There are three ‘Tokenize’ apps bearing the same logo and name in the Google Play store: Tokenize Malaysia, Tokenize Xclusive and Tokenize International. However, there is only one International version of the app, in the Apple store. The three listed have the same developer: Tokenize Exchange

The other app on WalletScrutiny is reviewed here:

Tokenize Crypto Trading App - International Custodial!

App Description

  • Cryptocurrency trading platform
  • Fiat to crypto pairs are available
  • ICOs and IEOs
  • Hybrid wallet mechanism and multi-signature
  • Token Store
  • By employing top-tier providers and implementing the best practices for wallet management and identity verification,

The Site

Deposit and Withdrawal for digital assets including Bitcoin is detailed here.

Terms of Use

All customers should go through KYC:

All new customer shall during the signing-up process complete the identity verification and pass Know Your Customer (“KYC”) process.

The ToU indicates a termination clause:

Where you have registered for a Tokenize account, we reserve the right to suspend or terminate your account for breach of these Terms and/or the Customer Agreement. We will not be liable to compensate you for any loss or damage that you may suffer from your inability to access your account due to the suspension or termination.

Verdict

Cryptocurrency exchanges are almost always custodial in nature. They are often centrally managed by a company that can be regulated or not. This implies the imposition of identity verification procedures similar to banks. These exchanges usually keep the cryptocurrency of the users’ account separate. In the event of breaches in the user agreement, these sites often unilaterally terminate the user’s account and therefore, restrict access to any service including the wallets.

This service is custodial which makes the app not verifiable.

(dg, lw)

Verdict Explained

As the provider of this product holds the keys, verifiability of the product is not relevant to the security of the funds!

As part of our Methodology, we ask:

Is the product self-custodial? If not, we tag it Custodial!

A custodial service is a service where the funds are held by a third party like the provider. The custodial service can at any point steal all the funds of all the users at their discretion. Our investigations stop there.

Some services might claim their setup is super secure, that they don’t actually have access to the funds, or that the access is shared between multiple parties. For our evaluation of it being a wallet, these details are irrelevant. They might be a trustworthy Bitcoin bank and they might be a better fit for certain users than being your own bank but our investigation still stops there as we are only interested in wallets.

Products that claim to be non-custodial but feature custodial accounts without very clearly marking those as custodial are also considered “custodial” as a whole to avoid misguiding users that follow our assessment.

This verdict means that the provider might or might not publish source code and maybe it is even possible to reproduce the build from the source code but as it is custodial, the provider already has control over the funds, so it is not a wallet where you would be in exclusive control of your funds.

We have to acknowledge that a huge majority of Bitcoiners are currently using custodial Bitcoin banks. If you do, please:

  • Do your own research if the provider is trust-worthy!
  • Check if you know at least enough about them so you can sue them when you have to!
  • Check if the provider is under a jurisdiction that will allow them to release your funds when you need them?
  • Check if the provider is taking security measures proportional to the amount of funds secured? If they have a million users and don’t use cold storage, that hot wallet is a million times more valuable for hackers to attack. A million times more effort will be taken by hackers to infiltrate their security systems.

But we also ask:

Is the product still supported by the still existing provider? If not, we tag it Defunct!

Discontinued products or worse, products of providers that are not active anymore, are problematic, especially if they were not formerly reproducible and well audited to be self-custodial following open standards. If the provider hasn’t answered inquiries for a year but their server is still running or similar circumstances might get this verdict, too.